Posted
7/14/2014
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Reviewed By:
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clare donohue
ny
,NY
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Bottom Line:
Project Description & Comments:
They came recommended by an architect friend, showed up for the first appointment, seemed fine, provided a proposal that seemed reasonable. But then couldn't get them to actually do the job: when called and emailed repeatedly to return for a confirmation visit and updated proposal, they were rude, evasive, non-responsive. After 2 weeks of trying they said they couldn't send someone for another 2 weeks. They seem uninterested in residential work; perhaps they bother to return phone calls for large commercial clients, but if you're an individual homeowner, I'd go elsewhere.
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Posted
7/17/2014
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Reviewed By:
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Bottom Line:
Not recommended to anyone. Poor customer service.
Project Description & Comments:
I waited from 1 pm to 4 pm. Never showed up, and they never called, and when I called to complain, the woman in service dept. never apologized. She was very cold. I have used Hamilton Air in the past, but won't in the future. I have never been given good service, so they won't be returning to my home. Treat your customers better, Hamilton Air!
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Posted
7/17/2014
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Reviewed By:
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Marsha Zahler
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Bottom Line:
Terrible customer service!
Project Description & Comments:
I waited yesterday, Wednesday, from 1 pm to 4 pm, and no one showed up to service my air-conditioner. I called several time and was told the service person was on his way. I was upset about waiting so long, and at 4 pm I called Hamilton Air, and the lady who answered the phone in the service dept. was not sympathetic or apologetic, at all. She was cold, and just asked me to reschedule, which I did not. Today, Thursday, I got a call at 1 pm that the service person was on his way....a day late!!!!! Needless to say, I won't be doing business with Hamilton Air again. (By the way, I have never had good customer service with them, even though I used them several times.)
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I work for this company and want to respond
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