Franklin Report New York City
Franklin Report Report Card for Sunlight Fine Rug Care & Restoration in New York City

Sunlight Fine Rug Care & Restoration

19 West 74th Street
New York, NY 10023
(888) 810-8120
www.sunlightfinerugcare.com
Main Contact: Haim Shemesh
FR Rated

Categories
Carpets & Rugs - Cleaning & Repair
Carpets & Rugs - Showrooms
Upholstery & Window Treatments - Cleaning & Repair

FRANKLIN REPORT RATINGS
Recommendation:
 
4
Work Quality:
 
Cost Evaluation:
 
Value Analysis :
 
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Services & Specialties
Cleaning, restoring of modern area & antique rugs

FR Review:
A cleaning service that “treats its clients like family,” Sunlight is lauded for delivering quality, reliability and safety on every job. Since 2000, designers, celebrities (Alec Baldwin, David Byrne) and private clients throughout of New York City, New Jersey and Connecticut have relied on Sunlight to answer on the first call and perform rush jobs. Whether a silk Oriental rug, wall-to-wall carpeting, or an antique leather chair, Sunlight will restore, reupholster and hand-wash all soft goods using only all-natural, organic products and leaving the fabrics looking brand new. Its specialties extend to such services as reweaving, re-dying, re-fringing and pet-stain removal.

While shopping around for the right company, clients find Sunlight to be the most responsive while also offering competitive prices. Whether on site or in the shops, estimates, pick-up and delivery are free. Those who choose to send their items to either one of Sunlight’s Brooklyn plants can expect photo updates along the way, allowing them to dictate what step they’d like the restorers to take next. The dozen or so experts at Sunlight can detect how deep the damage goes, but understand that some customers are not willing to pay for more than surface work. Sunlight is known for presenting all possible options in a factual, pressure-free manner. There is no “bargaining” with this company, but clients enjoy that such transparency doesn’t leave them feeling like they have to “enter a level of negotiation in order to get a certain price or service.” What Sunlight does offer—and not just during the holidays—are special discounts and bundle pricing to encourage repeat business. Prompt, honest and sincere from the start, Sunlight is the company clients seek out in an emergency after previous service providers have failed, and their only choice afterwards.

Representative Client Comments:
“They started the job by showing up on time for the estimate, which doesn’t seem like a lot but is a big deal, especially in New York. After that, everything was done and everyone showed up when promised.” “They were experts on rugs and cleaning, they even knew exactly where we bought ours.” “They know rugs. It feels like you’re working with the source, not just employees who do labor for the source.” “Sounds like they might be good for rugs, but for fi ve pairs of drapes it was very expensive versus the experience. Haim was very responsive on email though, to his credit.” “They fi nished my two Oriental rugs in one week; the other places I originally called hadn’t even returned my calls by then.” “You’re dealing with people who truly care, not some big business that will get it done ‘when they get to it.’” “They have a directness about them whereas others like to pretend they know more than you do.” “After the initial cleaning I didn’t even need the other services with the way my
rug looked.” “Their sincerity was constant and never faltered throughout the process. They deserve to get good business.” “Top-notch quality.”

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REGISTERED (2 reviews)
Posted 3/31/2016
Reviewed By:
Deborah New York, NY

Bottom Line:
Hiam Shemesh and Sunlight Fine Rug Care are excellent to work with. They take great care and provide exceptional service.
Recommendation:
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Project Description & Comments:
Hiam Shemesh and his colleagues at Sunlight Fine Rug Care provided excellent service and did wonders yet again in cleaning and restoring my rugs. They were careful, courteous and forthright in every way. Hiam explained what they would do at the time of the estimate and met every expectation when the rugs were returned to us. This was our second experience with Sunlight---both exceptional.


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Posted 4/6/2016
Reviewed By:
eamabile New York, NY

Bottom Line:
I would highly recommend
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Work Quality:
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Project Description & Comments:
We had a high end rug (over 30 years old) that was very worn. We were presently surprised when the rug was returned. It looks brand new. We were very satisfied with Sunlight Fine Rugcare and Restoration. The staff were very professional and did everything they said they would do. Pick up and delivery made it very simple for us. I would highly recommend Sunlight.
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