Franklin Report New York City
Franklin Report Report Card for Crescendo Designs, Ltd. in New York City

Crescendo Designs, Ltd.

641 County Road, 39A
Southampton, NY 11968
(631) 283-2133
www.crescendodesigns.com
sales@crescendodesigns.com
Main Contact: Christopher Brody
FR Rated

Categories
Audio/Video Design & Installation

FRANKLIN REPORT RATINGS
Recommendation:
 
4.5
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Cost Evaluation:
 
Value Analysis :
 
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Services & Specialties
First-class total home integration - A/V design and installation

FR Review:
Aiming to be a “concierge of total home control,” Crescendo is a high-end A/V engineering firm with an eye for design. While its services “aren’t the cheapest,” clients choose Crescendo for its “taste, competence and presentation” when offered the initial bid. Whether a project calls for a classic home theater, full security, shades and lighting, outdoor entertainment or a fusion of them all, Crescendo is recommended by leading names in contracting and architecture. These pros appreciate the fact that Crescendo employs the type of specialists who know to take off their shoes before entering the multi-million dollar homes they wire. What clients themselves appreciate most about the firm is its sales support, available 24/7 and “always answering on the first call.”

Owner Chris Brody first founded an online retail business selling audio equipment specifically for cars, which segued into home audio and the eventual inclusion of some design and installation services. The business was based in Southampton, a location with the affluence to bring in new, flashy pieces few had access to; Chris was selling plasma TVs in the mid-90s before most consumers knew what they were. Developing a reputation among the elite clientele of the Hamptons and Manhattan, Brody and his brother, Mike, founded Crescendo in 2002. It now staffs 23 experts in design, architecture, construction and electrical work. To provide clients with the ultimate visual of what they can expect, Crescendo opened a 2,500 square-foot Experience Center showroom, even retailing several high-end furniture brands to complete its look.

The scope of Crescendo’s projects–in both size and price–is not exactly humble, but clients come back because they know the firm “won’t cut corners and won’t nickel and dime” them. Crescendo has a concrete pricing system where each piece of equipment–sold at retail–has pre-determined required hours of labor. Clients looking for a simple installation are asked to pay the bulk of the bill upfront. When a project entails new construction or total redesign, clients will pay a small security deposit with progressive payments through completion. Crescendo promises a year service plan on all workmanship, “holding the client’s hand” well beyond the end of projects. Crescendo stands by its ability to make it “look right and sound right from the start,” and attentively maintains this synergy.

Representative Client Comments:
“I’m not tech-savvy, but they break down the process so it’s in your language.” “You get what you pay for, and that’s the best.” “Some of these systems are confusing and foreign to regular home owners. Their sales support made something that is very complicated very easy.” “They are more than A/V guys, they’re decorators. I give them my highest rating.”

5 stars
 
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REGISTERED (1 review )
Posted 4/3/2014
Reviewed By:
Rclout NY, NY

Bottom Line:
Excellent and worth every bit of it. being in our backyard is a huge plus.
Recommendation:
Work Quality:
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Project Description & Comments:
They did an amazing job for my client. Top notch. Everyone who entered the home was very professional, dressed professional and knew what they were doing. I would recommend them to anyone of my partners. They took the time to walk us through the system to be sure we understood how to use it and how everything worked. The fact that they are local and offer 24/7 support is a big deal with technology today.
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