Franklin Report Report Card for HTE in New York City
★ Franklin Report Card
HTE
171 Madison Ave,
Suite 1333
New York, NY 10016
(917) 397-0624
(631) 446-1000
www.hteny.com
info@hteny.com
Categories
Audio/Video Design & Installation

Services & Specialties
Luxury home integration and audio video

FRANKLIN REPORT RATINGS
Recommendation
 
4.5]
Work Quality
 
Cost Evaluation
 
Value Analysis
 
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FR Review:
HTE is that rare home technology firm that combines a high level of technical know-how with an intuitive appreciation for the aesthetic of luxury. As always, it comes down to the details, and sources stress that no one does them better than Alex Karoussos and his team of 20. The control panels lie flush against the wall, blending in seamlessly; flatscreens stay recessed in lifts until needed; blinds are motorized and whisper-quiet: this is an ideal firm for clients who want to preserve the historic character of their homes while adding a spark of 21st-century technology into the mix. Sources also applaud HTE’s commitment to the personal needs of clients—a recent project involved two teams of technicians working literally 24/7 in day/night shifts in order to finish a project in time for a Hamptons birthday party.

Founded in 2004, HTE’s staff combines over a century of experience in the field. The firm offers clients a wide range of options ranging from sound systems and home theaters to motorized blinds, security, radiant heat and electronic fireplaces. Systems are integrated for convenience—most can be controlled remotely via smartphone, or through an online portal. Projects are split equally between Manhattan and the Hamptons, and the firm has a showroom and local support staff in both the city and the country. Befitting HTE’s top-tier status, fees are not bottom of the barrel, but the company makes a point of offering TVs and Apple products at cost, and will forgo a design fee on larger whole-home projects. All in all, sources agree this firm is a “one of the best in the industry,” and a great team of “hardworking, smart, friendly” people who “get what luxury is all about.”

Representative Client Comments:
“Alex made a strong impression—he really took the time to understand what I needed.” “Their crews are all really great. Nice younger guys who take off their shoes in the house, work quietly and get it done.” “They usually email me back in ten minutes if I have an issue.” “Their service is tremendous.” “They gave me several different options at different price points; all of them were great.” “They successfully built a huge network in my house: thirteen TVs, motorized blinds, security, outdoor speakers. I take new visitors down and show them the equipment rack, it’s really impressive.”

 
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