Franklin Report Report Card for Lock City  in New York City
★ Franklin Report Card

Lock City

70 Middle Neck Rd, Ste 10
Great Neck, NY 11021
(855) 222-5269
lockcity.nyc
frontdesk@lockcity.nyc
Main Contact: Lee Baruch
FR Rated

Categories
Security Systems

FRANKLIN REPORT RATINGS
Recommendation:
 
5]
Work Quality:
 
Cost Evaluation:
 
Value Analysis :
 
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Services & Specialties
Extensive security systems as well as routine locksmith capabilities

FR Review:
Lock City holds the key to all of your security issues, both day and night, large and small. They go way beyond the standard call of duty and work with the client to protect and provide a wide range of emergency, surveillance, network and control systems. This includes responsive 24/7 lockout, intercom, camera, network and wiring, door protection, decorative window grates, garage door installation & repair, and rolling gates. What additionally sets this company apart is their outstanding customer service and attention to detail, as appropriate for the situation. They have completed literally thousands of door projects solving Long Island lockjaw and NYC dubstops. And, all with excellent pricing and collaborative communication.


Owner Lee Baruch established the company in 2007, after years of security system experience. He now has a strong 10-person team, most which have been with the company for years. Regardless, Baruch is a hand-on manager and the client contact, assuring a neat, completed, working result. While they do routine locksmith work, many of their projects are much larger including complete security installations for commercial property management companies. Budgets are discussed thoroughly beforehand and timing falls within expectation. There are long-time devoted clients with strong endorsements, even with unexpected turns of the latch. Lock City aims to please and is known to consistently secure the bag.

Representative Client Comments:
“Lee never says no, and is always available.” “I stick with them because I don’t want to have to micromanage. They get the job done smoothly.” “Whatever it takes, they figure it out.” “I was locked out and Lock City quickly sent out a technician. After a pricing miscommunication, Lee totally set things right. He absolutely cares about the customer being satisfied and I have been a loyal patron ever since.” “They totally know the business well.” “Excellent about being reliable and timely. Furthermore, they get the job done without upselling. They are totally part of my ongoing team.” “Fair and honest.” “A company with strong integrity and outstanding attention to detail.”

 
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