Franklin Report Report Card for Cityproof Corporation in New York City
★ Franklin Report Card

Cityproof Corporation

10-11 43rd Avenue
Long Island City, NY 11101
(718) 786-1600
www.cityproof.com
info@cityproof.com
Main Contact: Michael Damelin

Categories
Windows & Doors
Soundproofing

FRANKLIN REPORT RATINGS
Recommendation:
 
4.5]
Work Quality:
 
Cost Evaluation:
 
Value Analysis :
 
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Services & Specialties
Custom interior windows for soundproofing, draft and dirt elimination and thermal control

FR Review:
We hear bountiful praise for Cityproof’s custom interior window systems, which provide soundproofing, energy conservation and protection against drafts and dust, as well as thermal insulation. Cityproof has been operating since 1960, and there are plenty of clients who have enjoyed their Cityproof windows for twenty years without a single problem.
Rather than replacing or modifying existing windows, Cityproof customizes interior windows to fit inside the original exterior window, preserving its original appearance and minimizing complications with landmark regulations. We’re told that the firm’s technicians are extremely professional, neat and polite, earning praise from building managers for their quick, no-fuss, no-damage installations. Cityproof has been featured in New York and The New York Times, and is used by the Peninsula and Regency Hotels, as well as several hospitals.

Representative Client Comments:
“My experience with them has been exemplary from start to finish. I would not go with anyone else.” “Excellent company. Very professional. They arrived on time, gave me an estimate quickly, had the work done when promised.” “The installers were extremely professional and neat. They promised significant noise reduction, and I got it. I would recommend them to anyone who wishes to have a quiet apartment.” “We have enjoyed
our Cityproof windows for two years now without a problem. I have continued to be in touch with Cityproof on occasion because of my interest in some of their other products. They remain responsive, polite and informative, there is never any pressure to buy and they remember who I am (after one job), so they have my every vote for excellence and quality, both in terms of service and value.”

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1 star   (1)
REGISTERED (3 reviews)
Posted 8/22/2012
Reviewed By:
Josephine New York, NY

Bottom Line:
I have recommended them. And they were recommended to me by another owner in my building.
Recommendation
Work Quality
Cost Evaluation
Value Analysis
Project Description & Comments:
Excellent company. Very professional. They arrived on time, gave me an estimate quickly, had the work done when promised.
The installers were extremely professional and neat. They promised significant noise reduction, and I got it. I would recommend them to anyone who wishes to have a quiet apartment.
        Cost of Project: $1,001 - 10,000
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Posted 8/25/2012
Reviewed By:
luluhung New York, NY

Bottom Line:
I would and have recommended CityProof Windows to friends. My experience with them has been exemplary from start from finish. I would not go with anyone else.
Recommendation
Work Quality
Cost Evaluation
Value Analysis
Project Description & Comments:
We had five sound-proof inner windows installed. Windows are all large and differently sized. I called several companies to gather information and was impressed by Cityproof's experience, professionalism and responsiveness. I decided to go with them and definitely made the right choice because everyone I dealt with was polite, professional and competent. The windows were installed according to plan and schedule, the contractors left no mess (imagine that!) and were pleasant and patient with my many questions, and the cost estimate was absolutely accurate--no surprises. I especially appreciated the hands-on approach taken by the owner of the company, Mr. Michael Damelin. He clearly cares about his company and product.

We have enjoyed our Cityproof windows for two years now without a problem. I have continued to be in touch with Cityproof on occasion because of my interest in some of their other products. They remain responsive, polite and informative, there is never any pressure to buy, and they remember who I am (after one job), so they have my every vote for excellence and quality, both in terms of service and value.

        Cost of Project: $1,001 - 10,000
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Posted 2/7/2019
Reviewed By:
upperwestsider new york, NY

Bottom Line:
decent product, but not worth it
Recommendation
Work Quality
Cost Evaluation
Value Analysis
Project Description & Comments:
Looked at various options for soundproofing, including cityproof and citiquiet. Went with cityproof, after seeing various samples, although the windows appeared difficult to open and close. The management was inflexible at the commencement of the process, but I still signed up. Big mistake. I left a yelp review which mentioned their overall attitude, and instead of fixing their attitude or reaching out, or any type of positive gesture, they attempted to unilaterally cancel a written contract. I am forced to litigate. Stay away from these people.


COMPANY RESPONSE:
At Cityproof, we take very seriously, and strive to preserve in every way, our fine reputation for high quality windows, professional installation, top notch sales personnel, and first-rate customer service that we have built customer by customer over the last 60 years. As our other Franklin Report, Yelp and Google reviews show, we believe we have been successful in our efforts.

We do not believe that this customer's expectations, or demands, were reasonable. After we quoted a price, which included a discount, he continued to demand a further discount (the cost of moving his air conditioner) that we could not give him. Moreover, although our proposed agreement with him specified how much lead time we would need, and when we would be able to install the windows in his apartment, he continued to insist upon a substantially shorter delivery time, another demand that we could not meet. Finally, the customer did not sign the agreement nor send us the required initial deposit until after we told him that we were unable to take his job. Bottom line is we were totally upfront and transparent. We could not meet his demands for a further discount and shorter lead time so we did not accept the job.

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