Franklin Report Report Card for Waterworks in New York City
★ Franklin Report Card
215 East 58th Street
New York, NY 10022
(212) 371-9266
Kitchen & Bath

Services & Specialties
High-end bathroom design, sales and installation referral

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FR Review:
The very top decorators and architects depend on Waterworks for its unique and "ultimate quality" products that "last a lifetime." And sources say the level of service matches the quality of the products. Both trade and private clients tell us this is the place for someone who is serious about creating a sophisticated, elegant, albeit pricey bathroom. While qualified, truly professional Waterworks sales associates guide you through the design and spec phase, they advocate bringing in an interior designer or architect for any involved project. Tips on the process and commentary by featured designers can be found at the company's handsome, helpful website.

Waterworks works closely with contractors, providing tile and stone samples, facilitating quotes and bidding packages and providing tech support. Products include fittings, fixtures and tubs, bath accessories, lighting, furniture, kitchen and bar, textiles and personal care, and apothecary. Waterworks does not install, but will refer clients to a stable of trusted professionals. Its service associates coordinate and track delivery of materials, and will even visit a site to troubleshoot for proper installation. The company maintains a complete parts department and offers a lifetime warranty.

Homeowners declare that with the Waterworks line of products, it's possible to get that "high-class, decorator look," while avoiding the cost of the decorator. Waterworks also has a showroom located in SoHo at 469 Broome Street (212) 966-0605.

Representative Client Comments:
"What brought us to Waterworks was the high quality and excellent design of bathroom fittings. What delighted us was to find a service staff who were at the top of every detail." "Their lighting is inexpensive, quick-ship and well made. It's so good-looking that it might just find its way into other rooms in your home." "The word ‘no' is seldom in their vocabulary." "They sell one of the narrowest tubs available and it will fit in most situations--it is also nice and deep." "If ever a component is missing they are great about FedExing it to you." "It is one source shopping--even down to accessories and bath linens."

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