Franklin Report Report Card for Mary Ann Miles in New York City
★ Franklin Report Card
Mary Ann Miles
226 East 70th Street
New York, NY 10021
(212) 988-6691
Main Contact: Mary Ann Miles
FR Rated
Categories
Furniture Repair & Refinishing

Services & Specialties
Excellent antique and contemporary furniture restoration and repair

FRANKLIN REPORT RATINGS
Recommendation:
 
5
Work Quality:
 
Cost Evaluation:
 
Value Analysis :
 
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FR Review:
Clients praise Mary Ann Miles as much for her unwavering character and charming personality as for the outstanding quality of her work. Working in the homes of the most pedigreed clientele, Miles has proven herself polite and personable with everyone on the job, right down to the roughest mover. We hear that the British government relies on Miles for furniture restoration in its offices and ambassador’s residences, as do many Park Avenue clients. Clients say that Miles is perfectly trustworthy and works independently in the home “without any hand-holding whatsoever.” She is also said to understand customer service and to go to great lengths to ensure her clients are satisfied.

Sources say Miles has a genuine interest in history and antiques, but can also repair modern pieces. She will repair anything, whatever its worth, to the full satisfaction of the client. Though she doesn’t do gilding, caning or cast-iron welding, we hear she’ll offer references for those jobs. The obvious pleasure she takes in her work strikes a chord with customers, who value her open lines of communication and flexibility. Because Miles’ services are in great demand, don’t be surprised if there is a waiting list, but clients say “once she does get to you, she knows exactly what to do and does it expediently.”

Representative Client Comments:
“I was very impressed with the quality of the work–it wasn’t overkill.” “She’s an invaluable resource. She knows who to recommend and where to go to find things, and she’ll match a handle or latch because she’s just so resourceful.” “She fixed a very tricky piece of mine–I don’t even know how.” “She never fails.”

 
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