Franklin Report Report Card for ABC Carpet & Home  in New York City
★ Franklin Report Card
ABC Carpet & Home
888 & 881 Broadway
New York, NY 10003
(212) 473-3000
www.abchome.com
sales@abchome.com
FR Rated
Categories
Upholstery & Window Treatments - Cleaning & Repair
Carpets & Rugs - Cleaning & Repair
Carpets & Rugs - Showrooms

Services & Specialties
Retail–Reupholstery, window treatments, rug cleaning and installation

FRANKLIN REPORT RATINGS
Recommendation:
 
2.5
Work Quality:
 
Cost Evaluation:
 
Value Analysis :
 
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FR Review:
An emporium for the home, this retailer offers a range of services, including reupholstery, refabrication of window treatments, carpet cleaning and reinstallation of the rugs it sells. ABC offers reupholstery customers a selection of over 3,500 fabrics, or you may order from the store’s extensive lending library.

ABC services the New York metropolitan area, and deliveries average six to eight weeks for sofas and chairs. We’re told that ABC charges a nominal fee to survey your sofa, while pick-up and delivery fees depend on weight. Though ABC has its loyal fans among New Yorkers, some report “less than thrilling” service–but all are seduced by the rich variety of fabrics.

Representative Client Comments:
“The array of fabrics to choose from is a big plus.” “Never ever choose a piece of carpet that is made of nylon no matter how cheap it is or what the salesman tells you... stains will never come out.” “The salespeople are not particularly helpful or friendly.” “They did what I asked of them, but no more, and without a nod of goodwill.” “Workmen could be more careful, particularly on rug installation.” “The premium prices don’t come with premium service.” “ABC provides an option for the client who can’t go to a trade-only upholsterer.”

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1 star   (1)
 
 
FRANKLIN FIRST CLASS (1 review )
Posted 1/4/2010
Reviewed By:
JQ New York, NY

Bottom Line:
Less expensive but not worth it. Also the installation guys are terrible.
Recommendation
Work Quality
Cost Evaluation
Value Analysis
Project Description & Comments:
We have used ABC several times. While the basement is the way to go for a remnant, I would advise great caution. NEVER EVER choose a piece of carpet that is made of nylon no matter how cheap it is and no matter what the salesman tells you. You will get a stain and it will never come out. Also, if you put furniture on it, it will flatten and look horrible. Wool is the only way to go. Also, the installation people are HORRIBLE from ABC. Could care less about you or doing a good job. And the sales people are not particularly helpful or friendly. On the whole, I would go somewhere else.
        Cost of Project: $1,001 - 10,000
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