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Categories
Kitchen & Bath
Appliance Repair
Hardware
Services & Specialties
High-end hardware and home department store
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RECOMMENDATION
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WORK QUALITY
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COST EVALUATION
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VALUE ANALYSIS
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ADD YOUR REVIEW
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FR Review:
Fans recommend Gracious Home as a terrific place to shop for pretty much everything for the home and more: from hardware to china to really all you can imagine for the home, including literally, the kitchen sink. The variety is impressive and with their high volume, they have done an amazing job at figuring out what the majority of the Upper East Side prefers in style and brand. There are $1,500 French jacquard sheet sets resting near $5 plastic hooks, and the latest technologies in highly-helpful silicone furniture slides in-between. The pricing actually is fairly reasonable given their prime real estate location. With a "no hassle" return policy, Gracious Home enables you to test different bathroom fixtures, towels, knobs and accessories "in situ" to see what looks best in your light.
Clients currently report that the situation has dramatically changed after the highly-publicized recent 2010 bankruptcy and takeover. While certain departments and certain salespeople are still highly impressive (the appliance repair operation and several of the lighting personnel, for example), the majority of the salespeople appear overworked, inexperienced and/or uncaring to the point beyond acceptable. Also, the stock, understandably, is much lower than before. Unfortunately, if you live in the neighborhood, there really are no other great choices. Presumably the store, a mainstay since the 1960s, will work out these issues and return it its former glory.
Representative Client Comments:
"An amazing selection of appliances." "They totally understand their market." "Great for so many things: from lamps to shades to lamp repair." "The guys in hardware are not at all helpful." "Helpful to you and friendly to my dog." "We practically live at Gracious Home."
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