Franklin Report Report Card for Sutton Carpet Ltd. in New York City
★ Franklin Report Card
Sutton Carpet Ltd.
667 Madison Avenue
5th Floor
New York, NY 10065
(212) 980-5967
Main Contact: Ray & Diane Martine
Carpets & Rugs
Upholstery & Window Treatments

Services & Specialties
Rug & upholstery cleaning, repair and restoration; wood, tile and carpet fl ooring retail and installation

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FR Review:
Sutton Carpet cleans, repairs, sells, restores and installs wall-to-wall carpets and all types of area rugs. The company is managed by husband-and-wife team Ray and Diane Martine. This residential and commercial company also cleans leather, chenille, upholstery and fabric walls, and custom makes rugs at all price points in its own plant in the Bronx. The company has three cleaning crews, all of which are licensed by the New York Rug Cleaners Institute and by the Association of Cleaning and Restoration Specialists. Cost is determined by the square footage, with a minimum of $215. Their showroom on Park Avenue is by appointment only.

The firm, now celebrating its 34th year in business, has done major projects for Cushman & Wakefi eld, The Joyce Theater, Henry Mancini, Park Avenue Tennis & Racquet Club, UN Plaza and Scalamandre, to name a few. Sutton Carpet also does some projects in parts of New Jersey, Connecticut, Westchester, the Hamptons and Long Island.

Representative Client Comments:
“Fast, efficient and reliable.” “Incredible. Honest, reasonable, responsive… all the qualities you wish every business had.” “Another installer was going to just drop off the supplies on the side of the road and leave it for me to deal with until the other crew came in. Sutton said 'no way.' They handled the drop off, transportation, and storage of everything. I didn’t have to lift a finger.” “Diane is a sweetheart.” “Maybe it was just that my rug was too small, but after getting an estimate I never heard back from them.” “Good people who put in the extra time and effort to get it done on time they seem passionate about the work.” “Gets along great with the building staff and very accommodating.” “Honest, thorough, expert and preventive. They point out where previous companies failed to do the job right, how they will do it correctly and how we can maintain our floors in the future.” “Great for standard wall-to-wall cleaning. Always gets the job done.” “Someone will always pick up the phone to help you. Diane is on top of things.” “I’d recommend them 1,000 times.”

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1 Stars (0)
REGISTERED (1 review )
Posted 11/29/2014
Reviewed By:

Bottom Line:
I'd never - ever recommend this company given the atrocious customer service I received.
Work Quality
Cost Evaluation
Value Analysis
Project Description & Comments:
I contacted this company to clean a carpet, spoke to a woman for an initial estimate, then followed up over 5 times over the course of one week to schedule service. This vendor never even had the decency to return my call after the first interaction - extremely unprofessional!
        Cost of Project: $0 - 300
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