Franklin Report Report Card for Jonas Upholstery in New York City
★ Franklin Report Card
Jonas Upholstery
44 West 18th Street
Tenth Floor
New York, NY 10011
(212) 691-2777
Upholstery & Window Treatments

Services & Specialties
Trade only--High-end upholstery and curtains

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FR Review:
Unquestionably recognized as one of the very top upholstery workrooms in the city (many say the best), although the astronomical pricing seems to be affecting the appeal. While top decorators agree this high-end practitioner is definitely one of their favorites, more clients are balking at the cost and suggesting that their decorators go elsewhere. Additionally, several West Coast designers are finding that their own local workrooms have vastly improved, requiring fewer calls back East.

Others continue to find the sophisticated approach, reliable timing and phenomenal quality "worth any price," knowing that each piece is made with the highest-quality ingredients and crafted with superior care. Many decorators enjoy treating their clients to a visit to Jonas's workroom to see their pieces being made by friendly, informative craftsmen from exquiste raw material–"even the naked frames are beautiful."

Representative Client Comments:
"One of the top three upholsterers in the city." "Can work in different styles to each individual taste of a client." "The most comfortable piece of furniture I have ever sat in." "While we used to use Jonas all the time, now my clients demand lower cost alternatives." "They say, 'A good upholsterer makes a good decorator.' I believe that." "I continue to come back because they inherently know what I want with little guidance." "Some are starting to balk at the price." "We find them less flexible than others." "When I called a few years later for the reupholstery of my living room sofa, and it came back with the innards ripping the expensive fabric, they refused to deal with the situation." "Most of my clients can not afford Jonas, and we only use them for the big public pieces." "If one does very high-end design and quality, this is the only place to go."

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1 Stars   (1)
REGISTERED (1 review )
Posted 6/24/2017
Reviewed By:
Sandra Tarr

Bottom Line:
Terrible customer relations. Quality not worth the extremely high cost. Living on past reputation.
Work Quality
Cost Evaluation
Value Analysis
Project Description & Comments:
using the scale of one of their standard sofas they were to incorporate the gentle slope of their Breck arm. I was to be notified when piece was finished in muslin before covering in com. Instead I was told it was almost complete and ready for scheduling pick up. Requested images revealed a botched piece from dimensions to details including an awkward arm - nothing like the Breck. They refused to refund the very large deposit, and attempts to correct the piece to meet the quote and specs were not accomplished.
        Cost of Project: $1,001 - 10,000
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