Franklin Report Report Card for Waterworks in Los Angeles
★ Franklin Report Card
8431 Melrose Place
Los Angeles, CA 90069
(310) 289-5211
Main Contact: Julia Miller
Kitchen & Bath

Services & Specialties
Complete destination for kitchen and bath design, sales and installation referrals

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FR Review:
Clients say that visiting one of Waterworks' showrooms is "like being a kid in a candy store." The national high-end outfitter offers "gorgeous tubs and fixtures" that are classic, clean and crisp—plus top-quality product support and service. Both trade and private clients tell us this is the place for someone who is serious about creating a sophisticated, elegant, albeit pricey bathroom.

Qualified Waterworks sales associates are able to guide you through the design and spec phase. While some homeowners declare that the line of products make it possible to get that "high-class, decorator look," while avoiding the cost of the decorator, we hear that the company does advocate bringing an interior designer or architect on board for any involved project. Waterworks does not install, but it will refer clients to a stable of trusted professionals. Its service associates coordinate and track delivery of materials, and will even go on-site to troubleshoot during installation.

Waterworks works closely with contractors, providing tile and stone samples, facilitating quotes and bidding packages, and providing technical support for installations. The company's products include fittings, fixtures, tubs, bath accessories, lighting, furniture, sinks, textiles and personal care and apothecary items. The company maintains a complete parts department and offers a lifetime warranty on its product.

Representative Client Comments:
"A truly phenomenal selection of kitchen and bath products." "The salespeople have always been informative, polite and more than helpful." "Cutting-edge design." "What brought us to Waterworks was the high quality and excellent design of bathroom fittings. What delighted us was to find a service staff who were at the top of every detail." "Their lighting is inexpensive, quick-ship and well made. It's so good-looking that it might just find its way into other rooms in your home." "The word ‘no' is seldom in their vocabulary." "If ever a component is missing they are great about FedExing it to you." "It is one source shopping--even down to accessories and bath linens."

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