Franklin Report Report Card for Santella Electric: Mr. Sparky in Connecticut/Westchester
★ Franklin Report Card
Santella Electric: Mr. Sparky
4 Cross Street
New Canaan, CT 06840
(203) 966-9595
http://www.santellaelectricinc.com/index.php
FR Rated
Categories
Electricians

Services & Specialties
Courteous electricians

FRANKLIN REPORT RATINGS
Recommendation:
 
4
Work Quality:
 
Cost Evaluation:
 
Value Analysis :
 
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FR Review:
With a name like Mr. Sparky, you know you aren’t getting an average electrical company. At this midsize firm, top electricians are hired by experience and expertise, but mostly by personality, so you can be confident that you will have someone that is easy to work with and knowledgeable. Sparky also stocks its office with 24/7 phone operators to assist clients with emergencies, so they don’t have to deal with machine operators. Mr. Sparky’s unique Upfront StraightForward Pricing system (meaning it never begins a job without giving you an exact and competitive price) reflects the firm’s concern with customer satisfaction. To ensure it is as convenient as possible, technicians carry over 1,000 parts on each truck so most of its repairs are a one-time stop. If the team is ever late or work is dissatisfactory, the job is free. After just one call, clients realize the importance Mr. Sparky puts on customer satisfaction, making them feel like a top priority whenever they have an electrical problem.

Representative Client Comments:
“We appreciated their prompt, professional and courteous response to our call on Good Friday. The technician arrived on time, diagnosed the problem and quickly and efficiently made the repair, all while giving me a crash course in Electricity 101 and also describing the service they offer.” “The quality of service we received was exceptional.” “Excellent and immediate service, called at 11am - work was done by 1:10pm. Wow!”

 
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