Franklin Report Report Card for Audio Command Systems in New York City
★ Franklin Report Card

Audio Command Systems

694 Main Street
Westbury, NY 11590
(516) 997-5800

Audio/Video Design & Installation

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Services & Specialties
Elite A/V system design, installation, and service; home automation

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FR Review:
Industry professionals and clients alike agree that Audio Command Systems is one of the premier designers and installers in the country. With offices in New York, Los Angeles and Southern Florida, and over 75 on staff, it is also one of the largest. What do its behemoth size and over four decades of experience mean for the client? For one, sources say ACS excels at “being all things” to their clients— they can deliver a simple home theater setup, or a complete bells-and-whistles installation with remote monitoring and energy management (“not many people can beat them on pure tech”). For another, it generally means the firm prefers large installations, ranging anywhere from $100,000 well into the millions.

While we have heard that this firm is quick to respond to architects, contractors and clients with large installations, some say smaller projects can get a “B” team. The company maintains no inventory and orders components and materials on a project-by-project basis. Clients say the lack of pressure to move stock contributes to its emphasis on customer service. Over the course of its history, Audio Command has earned a slew of industry awards, and its “absolute top-end staff” is certified to work with more or less any technology under the sun, everything from Crestron to Savant to Lutron to Panasonic phone systems. Clients report “amazing projects” and a sense of security hiring Audio Command—there’s an inherent comfort in hiring one of the industry’s biggest names.

Representative Client Comments:
“The best technology available, and extremely competent.” “They know what to do and how to get it done.” “A large firm that does it right, though obviously not every client has the exact same experience.” “Big staff, big budgets.” “Recommending these guys is the best favor I could do for any audiophile.” “I worked with Evan Fusco—he was fantastic, an expert who didn’t push at all but gave me great advice and a great system.” “Extremely good, very reliable. Fix others’ mistakes.” “Always does a sound job for me.” “Big firm with large pool of resources. They carry a lot of weight in the business.”

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