Franklin Report Report Card for Rug Wash Inc. in Connecticut/Westchester
★ Franklin Report Card
Rug Wash Inc.
100 3rd Avenue
Secaucus, NJ 07094
(800) 784-9274
www.rugwash.com
info@rugwash.com
Main Contact: Benjamin Hatooka
FR Rated
Categories
Carpets & Rugs - Cleaning & Repair
Flooring
Upholstery & Window Treatments - Cleaning & Repair

Services & Specialties
Rug, carpet and upholstery cleaning and repair; flooring installation and maintenance

FRANKLIN REPORT RATINGS
Recommendation:
 
4
Work Quality:
 
Cost Evaluation:
 
Value Analysis :
 
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FR Review:
A reliable option that covers a wide range of services, Rug Wash is on many Park Avenue shortlists when fabric problems arise. Aside from selling handmade area rugs, Rug Wash also cleans and repairs rugs and wall-to-wall carpets, upholstery, fabric walls, drapery and fabric blinds. The company’s flooring division also handles installation, sanding and finishing of all types of floors.

Even before establishing the company in 1980, owner Benjamin Hatooka, a chemist by trade, had a number of rug dealers come to him asking him to change the colors of rugs to make them look old. Antiquing is still one of the fi rm’s strong points. Serving residential and commercial interiors mostly in Manhattan, as well as in some parts of Los Angeles, Florida, Boston, Philadelphia, Virginia and Canada, Rug Wash is an upstanding member of the Oriental Rug Importers Association and The National Wood Flooring Association. Over the years, the team at Rug Wash has worked on many significant commercial projects including Best Buy, Modell’s, Applebee’s and the New York Design Center.

Pricing is generally per square foot, and sources describe the firm’s prices as moderate. Minimums for area rug cleaning start at $50, carpet cleaning starts at $150 per project, and flooring installation and refinishing start at $500. Clients like the fi rm’s “reliable, prompt service” and delivery, and appreciate Hatooka’s good work ethic.

Representative Client Comments:
“Gets the job done.” “Knows his business.” “Prompt. Very good work.” “Fair prices for efficient service.” “I can always count on them. Benjamin will personally drive and deliver the rugs–even on a weekend.” “Very professional staff.” “The rug cleaning was excellent. However, the damage was not assessed correctly and I ended up paying more for a service I did not actually need.” “Always reachable–his calls are forwarded to his cellphone after hours!” “Does very religious work on each of my rugs.”

 
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