Franklin Report Report Card for Audio Video Crafts in Connecticut/Westchester
★ Franklin Report Card
Audio Video Crafts
9-01 43rd Ave
Queens, NY 11101
(212) 996-8300
Main Contact: Paul Austi
Audio/Video Design & Installation

Services & Specialties
Audio/visual home theater, intercom and lighting design, installation and integration

Work Quality
Cost Evaluation
Value Analysis
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FR Review:
Audio Video Crafts' reputation for high-end, quality custom systems is backed by a client list with many high-profile celebrities. Rated by trade magazine CE Pro as one of the top 50 dealers nationwide, this firm designs and installs custom home theaters, audio/video systems, lighting and intercoms. Principal Paul Austi established the company in 1987 and quickly earned a reputation with New York's more recognizable figures. Audio Video Crafts focuses solely on residential projects, with an average budget of $100,000 or more.

If the job is a big one (and we hear many of its projects are), the design, which is computer-aided, is free, as the firm charges retail for the components and installation services. Audio Video Crafts currently has a staff of twenty-two, with twelve installers, and the company is said to charge a lower service fee. Sources tell us the company has greatly improved its service on smaller projects and offers a full two-year warranty on all of its work. The firm has a showroom available by appointment only and has been featured on the cover of CE Pro and Sound and Sight magazines.

Representative Client Comments:
"They no doubt have an A-List clientele." "Initial installation and response was great." "They actually get great joy out of designing and demonstrating high-end systems to potential clients." "These guys are serious professionals. I respect their love of the business and desire to design to the highest quality standards."

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