Franklin Report Report Card for McMillen Inc. in Connecticut/Westchester
★ Franklin Report Card
McMillen Inc.
155 East 56th Street,
5th Floor
New York, NY 10022
(212) 753-5600
mcmilleninc.com/
info@mcmilleninc.com
Main Contact: Louis Rey
Categories
Interior Design

Services & Specialties
Classical, staid, proper interior design

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4.5]
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FR Review:
McMillen is regarded as one of the tried-and-true in the business, as generation after generation of discreet old-money clients continue to utilize the firm's timeless design. Founded in 1924 by Eleanor McMillen Brown, the firm's guiding lights are now Betty Sherrill (joined in 1951) and Louis Rey (1972), who lead a strong team of experienced senior designers. Ann Pyne, Sherrill's daughter, joined the firm last fall as an associate. McMillen can deliver a surprising range of styles (way beyond just chintz) and undertakes most of the related architectural work. They focus on the highest quality product available, avoid any and all trendiness and often cultivate unique sources. At a client's request, they will even provide the books on your shelves.

McMillen's list of highly satisfied customers is enormous. Many have a habit of owning several homes over time, all decorated by McMillen. The firm takes great pride in retrofitting clients' old curtains and upholstery to new venues. The company is open to new clients, especially ones that will grow with the firm. The very professional office of 22 is said to deliver the ultimate in customer service, exchanging items until the client is satisfied. Dozens of projects are taken on annually, each headed by a senior designer. Recent clients are residents of Greenwich, New Canaan, Darien, Pound Ridge, Rye, Bedford, Larchmont and Bronxville.

The firm charges a Standard design fee (for an average-sized project), Standard oversight fees and Classic retail on products. Most projects are full-scale renovations. Patrons say that the net product pricing is unknown to them, but that perfection is worth any price. AD 100, 2000. HB Top Designers, 1999, 2000. KB 1993, 1997.

Representative Client Comments:
"McMillen functions seamlessly. A senior designer was always on-site, and they faxed my office with any decisions I had to make." "So gorgeous, yet so livable." "Managing to a budget is not really their thing past the major pieces." "We had to choose between a new car and the McMillen curtains. Thirteen years later, the curtains still look fresh, and the car would have been dead." "It is a well-oiled machine." "They are embarking on a new phase of the McMillen story." "Everyone of the senior designers is a reliable, accomplished professional." "McMillen represents a system which works, but they are not the most innovative designers." "These are schooled professionals that are not worried about invitations to the south of France." "They are never condescending or haughty. These are practical people who get the job done without an attitude." "The firm operates in the old school of design where you would not dare ask about cost." "It would never occur to me or my family to think about using anyone else."

 
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