Franklin Report Report Card for Waterworks in Connecticut/Westchester
★ Franklin Report Card
60 Backus Avenue
Danbury, CT 06810
(800) 899-6757
Kitchen & Bath

Services & Specialties
High-end bathroom design, sales and installation referral

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FR Review:
Clients know Waterworks as a high-end bathroom outfitter offering top-quality project support and service for its luxurious products. Both the trade and private clients tell us this is the place for someone who is serious about creating a sophisticated, elegant, albeit pricey, bathroom. While qualified Waterworks sales associates guide you through the design and spec phase, we hear they do advocate bringing an interior designer or architect on board for any involved project. Tips on the process and commentary by featured designers can be found at the company's handsome, helpful website.

Waterworks works closely with contractors, providing tile and stone samples, facilitating quotes and bidding packages and providing tech support. Products include fittings, fixtures and tubs, bath accessories, lighting, furniture, kitchen and bar, textiles and personal care and apothecary. Waterworks does not install, but will refer clients to a stable of trusted professionals. Its service associates coordinate and track delivery of materials and will even visit a site to troubleshoot for proper installation. The company maintains a complete parts department and offers a lifetime warranty.

The very top decorators and architects depend on Waterworks for its unique and "ultimate quality-products that last a lifetime." Homeowners often believe that by using Waterworks lines, they can get that "high-class, decorator look," while avoiding the cost of the decorator. Waterworks has additional showroom locations in Danbury, Westport and Scarsdale.

Representative Client Comments:
"Their lighting is inexpensive, quick ship and well made. It's so good-looking that it might just find it's way into other rooms in your home." "The word ‘no' is seldom in their vocabulary." "They sell one of the narrowest tubs available and it will fit in most situations--it is also nice and deep." "It is one-source shopping--even down to accessories and bath linens."

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