Franklin Report Report Card for InnerSpace Electronics, Inc. in New York City
★ Franklin Report Card

InnerSpace Electronics, Inc.

45 Kensico Drive
Mt. Kisco, NY 10549
(914) 937-9700
Main Contact: Andrea Reiner

Audio/Video Design & Installation

Work Quality
Cost Evaluation
Value Analysis
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Services & Specialties
Home technology professionals and lighting specialists

FR Review:
InnerSpace is a large, high-end AV firm committed the to boutique-style service that they began with: principals Andrea and Barry Reiner started the firm as a two-person operation. Today, the firm boasts a staff of 23 and a list of services that includes designing and installing home theater, audio/video, lighting control, home automation, electronic window treatments, acoustical design, soundproofing intercom systems and boardrooms for high-end clients. With its size and scope, InnerSpace can offer competitive service rates, and can handle projects ranging from relatively modest $15,000 jobs to those reaching well into six figures. The firm does about half its work in Westchester and Fairfield Counties and half in the city. Recently, InnerSpace opened a division to concentrate exclusively on lighting design, further rounding out a comprehensive portfolio of offerings. The focus is on giving clients top-notch cutting-edge systems with reliable, intuitive controls (LED systems in particular are a specialty). The division also leverages InnerSpace's relationship with manufacturers–they can sell equipment at a lower price point than traditional channels.

Clients praise the “sophisticated, yet simple to use” systems, and references say that InnerSpace is the place to go for those interested in home management systems. Sources say that the staff comes with a wealth of knowledge, and InnerSpace receives high marks for remaining available to clients long after a project is finished. With high-end product lines such as Savant, Sonos, Lutron, Sonance, Marantz, B&W and Sony combined with a good one-year parts and service warranty, clients say the company is worth its considerable price tag.

Representative Client Comments:
“Will stay late until the job is done right.” “A rare personable firm in a sea of somewhat unapproachable techies.” “Responded right away when I messed things up.” “Not only really good at what they do, but Barry and Andrea are just genuinely nice people.” “We’re thinking of flying them to California to wire our home out there, because we can’t find anyone else as good.” “Innerspace works closely with our clientele to try and understand their needs. They then propose solutions and help clients understand the technological aspect of home control.” “Barry’s presentation of alternatives and the benefits and limits of each competing system was enormously helpful.” “The work was outstanding, and the installation crew was exceptionally careful with everything related to the job.”

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REGISTERED (1 review )
Posted 5/30/2014
Reviewed By:
Doug Vanderhorn New York ,NY

Bottom Line:
Their proposals are thorough, their implementation is superior, and their ongoing support is excellent.
Work Quality
Cost Evaluation
Value Analysis
Project Description & Comments:
Innerspace works closely with our clientele to try and understand their needs. They then propose solutions and help clients understand the technological aspect of home control.
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