Franklin Report Report Card for Audio Video Crafts in New York City
★ Franklin Report Card
Audio Video Crafts
9-01 43rd Ave
Queens, NY 11101
(718) 806-8300
info@avcrafts.com
Main Contact: Paul Austi
Categories
Audio/Video Design & Installation

Services & Specialties
A/V systems, lighting design, intercom systems, home automation; home theater specialists

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4.5]
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FR Review:
Audio Video Crafts is a premier A/V and home integration firm, catering to a high-profile clientele. Often named one of the top 50 dealers in the nation by the industry magazine CE Pro, this efficient mid-sized firm of 22 is adept at tackling the challenges posed by big projects, like outfitting a major TV star’s multi-story garage with a state-of-the-art entertainment system, or making sure a well-known quarterback can keep up with multiple games at once. Like many other firms of its ilk, these days AVC mostly designs and installs complete integration systems. To that end, they are certified to work with all major brands, including Crestron and Lutron.

The firm’s technicians do all work (even software programming) in-house, which helps things move quickly and cuts costs. If the job is a big one (and we hear that many of AVC’s projects are–don’t expect to get them to your house for a couple flatscreens and a turntable), the design, which is computer-aided, is free, as the firm charges retail for the components and installation services. Upper-end prices reinforce the company’s image as a place for people who are serious about their A/V systems.

Representative Client Comments:
“They are very discrete.” “The real deal. They are among the best.” “They did a fantastic job designing my apartment-wide system, but it was tough to get them to come back to finish up.” “Initial installation and response was great.” “A favored celebrity clientele.” “The installation was timely and efficient, but the follow-up service left something to be desired.” “These guys are serious professionals. I respect their love of the business and desire to design to the highest quality standards.”

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1 Stars   (1)
 
 
REGISTERED (1 review )
Posted 6/5/2013
Reviewed By:
rkml1 New York, NY

Bottom Line:
Making a service appointment was unnecessarily difficult. Team was slow to respond to requests.
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