Franklin Report New York City
Franklin Report Report Card for Hamilton Air in New York City
Hamilton Air
262 West 38th Street
New York, NY 10036
(212) 682-2710
www.hamiltonair.com
info@hamiltonair.com
Main Contact: William Hamilton
FR Rated
Categories
Air Conditioning & Heating

Services & Specialties
Full-service HVAC sales, installation and service

FRANKLIN REPORT RATINGS
Recommendation:
 
4.5
Work Quality:
 
Cost Evaluation:
 
Value Analysis :
 
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FR Review:
In a field where many firms split their time between residential and commercial work, Hamilton stands out as a company focused on working with homeowners. We hear Hamilton has the resources and know-how to pull off complex installations others won't touch, taking on everything from ducted central systems to ductless split systems to through-the-wall and window units. Residential clients say Hamilton delivers the goods quickly and effectively.

Hamilton boasts an engineering department that oversees the design, application and installation of central AC systems. Its service arm handles equipment repairs, warranty work and maintenance for over 10,000 Manhattanites (which we hear can occasionally lead to slower response times). Both departments are backed by a factory in New Jersey that handles warranty work, service, cleaning and overhauling of equipment and manufacture of custom sheet metal. Hamilton's office staff will even assist with landmark applications and pre-war buildings. Veteran clients recommend getting your system checked during the winter to avoid the summer rush.

Representative Client Comments:
"Very responsive to client's needs, with excellent delivery and timing. I use no one else." "I hear they are the best, but they've never returned my phone calls." "A fixture of the Upper East Side." "As a decorator I wouldn't let anyone else in my client's apartment." "Worth it for the tough installations." "They give you alternatives for cost. Not just one way to do anything."

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1 star   (2)
 
 
REGISTERED (2 reviews)
Posted 7/14/2014
Reviewed By:
121studio ny, NY

Bottom Line:
desultory.
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Project Description & Comments:
They came recommended by an architect friend, showed up for the first appointment, seemed fine, provided a proposal that seemed reasonable. But then couldn't get them to actually do the job: when called and emailed repeatedly to return for a confirmation visit and updated proposal, they were rude, evasive, non-responsive. After 2 weeks of trying they said they couldn't send someone for another 2 weeks. They seem uninterested in residential work; perhaps they bother to return phone calls for large commercial clients, but if you're an individual homeowner, I'd go elsewhere.
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Posted 7/17/2014
Reviewed By:
Malka ,

Bottom Line:
Terrible customer service!
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Project Description & Comments:
I waited yesterday, Wednesday, from 1 pm to 4 pm, and no one showed up to service my air-conditioner. I called several time and was told the service person was on his way. I was upset about waiting so long, and at 4 pm I called Hamilton Air, and the lady who answered the phone in the service dept. was not sympathetic or apologetic, at all. She was cold, and just asked me to reschedule, which I did not. Today, Thursday, I got a call at 1 pm that the service person was on his way....a day late!!!!! Needless to say, I won't be doing business with Hamilton Air again. (By the way, I have never had good customer service with them, even though I used them several times.)
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