Franklin Report Report Card for Rusk Renovations Inc. in New York City
★ Franklin Report Card

Rusk Renovations Inc.

39 West 37th Street, 15th Floor
New York, NY 10018
(212) 544-0986
Main Contact: John Rusk
FR Rated

Contractors - General

Work Quality:
Cost Evaluation:
Value Analysis :
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Services & Specialties
White glove renovations

FR Review:
Over the last 25 years, Rusk Renovations has cultivated a staff and culture that is outstanding in terms of quality and service. Heralded for their superior problem-solving acumen and excellent technical ability there is little this firm cannot handle, from sleek, ultra-modern to more posh, traditional designs. Rusk’s enviable curriculum vita is highlighted by collaborations with numerous acclaimed architects and designers, including the likes of John B. Murray and Jamie Drake, as well as their work in such iconic buildings as the Plaza, the San Remo, and the Beresford. Rusk’s talents can be seen throughout Manhattan, from Park and Fifth Avenues to TriBeCa and the West Village.

Understanding that the “high end of the market is derived from the spirit of the people who create it,” Rusk is comprised of a “conscientious, honest and committed team” of 33 craftsmen with strong customer service and willingness to go the extra mile. The boutique firm is helmed by principals John Rusk and Mary Kocy, a specialist in organization development and human resources, who are capable of “moving mountains” when necessary to expedite the building process and keep it “on time and on budget.” Rusk maintains an exemplary level of standards and practices which every staff member must adhere to, training their workforce through a rigorous mentoring program that’s earned them the moniker of “Best Place to Work in New York State” as listed by the NY State Society of Human Resources. Furthermore, Rusk is shaping a future generation of builders and project managers through his popular class at Columbia.

The vast majority of the company’s work is secured through a negotiated bid that includes a suite of pre-construction services. Rusk takes on six to ten full-scale renovations at a time and provides every client with a full two-year warranty rather than the more commonplace one-year. Projects range from $500,000 to $7-million and we understand that Rusk’s fees are worth the money for the level of quality you receive in return.

Representative Client Comments:
“The firm provided me with an excellent experience. The crew was reliable, professional, trustworthy and extremely competent.” “Talented Old-World craftsmen, careful attention to detail in executing architect/designer construction and design expectations.” “They have a gadget for everything.” “The cleanest gut renovation site that I have ever seen.” “If you value your peace of mind, you can’t do better than Rusk Renovations. They have high standards, exceptional integrity, and are a pleasure to work with.” “John works well with both architects and clients. He is honest and determined to meet both budget and schedule.” “The man is a mensch, one of the best. I give a copy of his book to everyone of my kitchen clients. I suggest they read it before they hire him.” “Rusk is willing to take on medium jobs which are just as difficult as large jobs, but not as desirable to larger firms.” “Superb quality and craftsmanship mixed with a helpful, knowledgeable ‘can do’ attitude.” “A+ quality and A+ customer service.” “They inspired confidence at our first meeting, stayed on budget, and we were very happy with the results. Since then, we’ve recommended Rusk to everyone we know who was planning a renovation, and everyone has thanked us.”

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1 star (0)
Posted 4/8/2015
Reviewed By:
HeatherAman New York, NY

Bottom Line:
His work is fantastic - every layer is a perfect job.
Work Quality
Cost Evaluation
Value Analysis
Project Description & Comments:
A wonderful guy, I love his approach. He's so involved in the community. His entire staff from high to low is a delight to work with, from project managers to millworkers to straight painters. They know how to adjust for the client.
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Posted 3/12/2012
Reviewed By:
JQ New York, NY

Bottom Line:
Reliable, honest, skillful.
Work Quality
Cost Evaluation
Value Analysis
Project Description & Comments:
I just finished working with Rusk Renovation and was delighted with the process and the outcome. They were excellent about the estimate, doing quickly and coming in on target. They even adjusted the final cost DOWN (hard to believe, but true) once they figured out that they could easily thread the electrical wires through the ceiling without having having to paint.

The project manager was terrific, Matt, as was the day-to-day supervisor, Norbert. Both went out of their way to be sure that project was on track with excellent quality. I was also impressed with their trade resources. Both the AV guy (Michael at Spectra) and the metal refinisher (Remco) have proven to be wonderful references that I have continued to use.

For me, there would be no reason to call another contractor. They get the job done well and are mindful of costs.

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